Refund policy
RETURN & REPLACEMENT POLICY
Every High Tide Supply Co. product is made to order. Because of this, we do not accept returns or exchanges for incorrect size, color, product selection, change of mind, or other customer ordering errors.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We stand behind everything carrying the High Tide name.
If your order arrives damaged, defective, misprinted, incorrect, or otherwise fails to meet our quality standards, contact us within 30 days of delivery. Please include your order number and clear photos showing the issue.
Once the claim is approved, we will replace the affected item with the same product at no additional cost. You do not need to return a damaged or defective product unless we specifically request it.
Normal wear and tear, misuse, accidental damage, or damage resulting from improper care is not considered a manufacturing defect.
SIZE, COLOR & PRODUCT SELECTION
Please review product descriptions, sizing information, colors, and your order carefully before purchasing.
Because each product is made specifically for your order, we cannot offer returns, refunds, or exchanges when the wrong size, color, or product is selected by the customer.
ORDER CHANGES & CANCELLATIONS
Orders may only be changed or canceled before they enter production.
Once an order has entered production, customer-requested changes and cancellations are no longer available. This does not affect our commitment to replace products that arrive damaged, defective, misprinted, incorrect, or otherwise fail to meet our quality standards.
SHIPPING & DELIVERY ISSUES
If an order is confirmed lost in transit due to a carrier or fulfillment issue, we will replace the order at no additional charge.
Orders marked as delivered but reported missing will be reviewed on a case-by-case basis.
Customers are responsible for providing a complete and accurate shipping address. High Tide Supply Co. is not responsible for orders that cannot be delivered because of an incorrect or incomplete address supplied by the customer.
Customers are also responsible for packages that are refused, left unclaimed, or cannot be delivered because required delivery attempts or pickup opportunities were missed.
If an order is returned or undeliverable because of an error by the carrier or fulfillment provider despite the customer providing correct delivery information, we will make it right.
HOW TO REPORT A PROBLEM
Contact High Tide Supply Co. within 30 days of delivery and include:
• Your order number
• A description of the problem
• Clear photos showing any damage, defect, misprint, incorrect item, or other quality issue
Please contact High Tide Supply Co. directly regarding problems with your order. Our production and fulfillment partners operate behind the scenes, and we will handle any necessary claims with them on your behalf.