Shipping policy
HIGH TIDE SUPPLY CO. — SHIPPING POLICY
MADE TO ORDER
Many High Tide Supply Co. products are made specifically for you after your order is placed. Because of this, please allow time for both production and shipping.
Production time and shipping time are separate. An order may require several business days to be produced before it is transferred to the shipping carrier.
SHIPPING RATES
Available shipping methods and applicable shipping charges are calculated and displayed at checkout based on the products in your order and delivery destination.
PROCESSING & PRODUCTION
Orders begin processing after payment has been successfully completed.
Production times vary depending on the product, availability, order volume, and fulfillment location. Any production or delivery estimates shown during checkout are estimates and are not guaranteed delivery dates.
Orders containing multiple products may be produced at different facilities and may arrive in separate packages at different times.
SHIPPING & DELIVERY
Once an order has completed production and ships, available tracking information will be provided when applicable.
Delivery times vary based on destination, shipping method, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
High Tide Supply Co. cannot guarantee carrier delivery dates.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as quickly as possible at support@hightidesupplyco.shop.
We will make reasonable efforts to correct the address before production or shipment, but changes cannot be guaranteed once an order has entered fulfillment.
Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
LOST, DAMAGED OR MISSING ORDERS
If your package appears to be lost, arrives damaged, or tracking shows delivery but you cannot locate it, contact us at support@hightidesupplyco.shop with your order number and relevant details.
We will review the situation and work with our fulfillment and shipping partners to determine the appropriate resolution.
Claims involving damaged or defective merchandise are also subject to our Return & Replacement Policy.
INTERNATIONAL ORDERS
International shipping availability will be shown at checkout.
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.
Customs processing may also cause additional delivery delays.
QUESTIONS
For questions about an order or shipment, contact:
High Tide Supply Co.
support@hightidesupplyco.shop
hightidesupplyco.shop